Refund Overview
We review refund requests on a case-by-case basis. Please contact us as soon as possible if there is a problem with your order.
Last updated: May 9, 2026.
1. Eligible Requests
Refund requests may be considered when:
- Your order has not yet shipped, or there is a verified issue with the item you received.
- The item arrives damaged, missing parts, or materially different from the product description.
- You contact us within a reasonable time after delivery and provide clear order details and photos if requested.
- We can confirm the order and review the request within the applicable support window.
2. Refund Process
- Contact us at czg2368@outlook.com with your order number and a short explanation of the issue.
- We may ask for photos, videos, or other supporting details before confirming a refund or replacement.
- Approved refunds are issued to the original payment method where possible. Shipping fees may not be refundable unless required by law or due to our error.
- If a return is approved, items should be sent back in the condition requested by our support team.
3. Non-Returnable Situations
We may decline requests for items that show signs of wear, misuse, or damage caused after delivery, unless required otherwise by law.
4. How to Contact Us
If you need help with a return, exchange, or refund request, email czg2368@outlook.com and include your order number.
5. Final Notes
This page is intended as a general support guide and may be updated when our order process changes.